Privacy policy

Privacy Policy

 

Important information

This Privacy Notice aims to give you information about how we collect and process your personal data when you use the website  or Shopify app this Privacy Notice is linked to. This Privacy Notice covers any personal data you provide when you create an account, purchase a product or otherwise interact with us, you have agreed to the collection and processing of your personal data as prescribed by the terms of this Policy Notice.
We want to make sure you know who we are, how you can contact us, the personal data we process, how we use it, who we share it with, how long we keep it for and the choices you have to exercise your legal rights.
It is important that you read this Privacy Notice together with any other privacy notice we may provide when we collect or process your personal data so that you are fully aware of how and why we are using your data. In particular, please read this Privacy Notice in conjunction with our Cookie policy. 

 

Who we are

This website is owned and operated by NAYULA, which is part of Hands 8 Trading Pte Ltd.
Hands 8 Trading Pte Ltd is a company registered in Singapore (company registration number 201112306G) with a registered office at 10 Anson road #14-06, International Plaza, Singapore (079903).
When we mention “NAYULA”, “we”, “us” or “our” in this Privacy Notice, we are referring to Hands 8 Trading Pte Ltd.
For the purposes of data protection legislation, we are the data controller of your personal data.

How to contact us about this Privacy Notice

We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Privacy Notice. If you have any comments, questions or requests in relation to this Privacy Notice or how we handle your personal data, please email us at: customer@nayula.com.

 

The personal information we collect and use

If you have created an account with us, or ordered items from us, or took part in our marketing or promotional events, or otherwise interact with our website or app, we will use your personal data in several different ways. We will only be able to collect your personal data if you voluntarily submit the personal data to us. Unfortunately, if you choose not to submit your personal data to us or subsequently withdraw your consent to our use of your personal data, we may not be able to provide you with our products or services, or access to the website or app this Privacy Notice is linked to.

 

The table below sets out how we use your personal data, which you would have voluntarily provided, showing what personal data we collect and why.

SECTION 1 - What do we do with your information?

SECTION 2 - CONSENT

SECTION3 - DISCLOSURE

SECTION4 – Shopify


Category of personal data

Purpose for processing

Name and contact details (such as email address, telephone number and postal address).

1.Deliver your purchase to you.

2.Send you service messages by email or text, such as order updates.

3.Send you information by email or post about our new products or services.

4.Fraud prevention and detection.

5.To register you with a NAYULA account.

6.Data or market analyses.

7.Undertake website personalization to develop products, services, applications.

8.Send you an email when you have left items in your basket.

Purchase information/history.

1.Maintain records of your purchase with us.

2.Deliver your purchase to you.

3.Send you service messages by email or text, such as order updates.

4.Send you relevant information by email or post or social media about our new products or services.

5.Fraud prevention and detection.

6.Make decisions about what NAYULA adverts are shown to you as you browse the web or apps.

7.We use this information to help us improve and monitor the quality of our products and services provided to you.

8.To better understand your preferences and make decisions about what NAYULA adverts are shown to you as you browse the web or apps.

9.Data or market analyses.

Date of birth information.

1.Fraud prevention and detection.

Payment information(we don’t store this information).

1.Take payment and give refunds.

2.Fraud prevention and detection.

Contact history with NAYULA over the phone, email or on social media.

1.Provide customer service and support.

2.Train our staff.

Information you provide when signing up for a loyalty program or entering a competition or prize draw, playing games and completing surveys (including contact details and your actual entry).

1.To facilitate your participation in the loyalty program or competition or prize draw.

2.Data or market analyses.

Device information: information about your computer, phone or other device you use to view the website or app such as device type, operating system, hardware version, browser type, unique device identifier, IP address and advertising ID.

Long information: information about how you use our website or app such as the types of content you view or engage with, the frequency and duration of your activities, access times, language, your IP address and pages you visit before or after navigating away from the website.

Device and log information will not be associated with you as a named individual unless you are logged into your account or you have given consent to receive email communications from NAYULA by subscribing to NAYULA emails.

1.Improve our website and set default options for you (such as language and currency).

2.Showing you NAYULA adverts as you browse the web.

3.Fraud prevention and detection.

4.Make sure the website or app display and function correctly on your device (e.g. make sure pages load correctly on your device and that the displayed language and currency are correct for the country you are in)

5.Provide us with analytical information about the use of the website or app.

6.Make the website or app secure.

7.Make decisions about the pages, images and adverts to display to you on NAYULA’s websites and apps.

8.To better understand your preferences and make decisions about the content we send you in NAYULA marketing emails.

Social media comments and photos you post on social media pages where you have mentioned and tagged NAYULA.

1.We may want to respond to you or react, particularly if you are happy, or unhappy with something. It is important for us to know what you think about us and the products we provide to you.

We ensure that the collection and use of your personal data is lawful. Therefore, for the purposes listed above, we only use your personal data if one or at least of the following conditions apply:

  1. You have given us your consent.
  2. We need your personal data for the performance of a contract you enter into with us, such as when you purchase a product through the website or app.
  3. We need to comply with legal obligations.
  4. We need to protect your vital interests.
  5. Your data is necessary for the public interest, or
  6. We have a legitimate interest in processing the personal data.


Who we share your personal information with

We share your personal data with the following categories of companies as part of being able to provide our services to

Companies that help us provide our products or services to you, such as payment service providers, warehouses operators and delivery companies.
  • Marketing service providers, such as marketing agencies and advertising partners who help us market our business.
  • Technology service providers, such as companies that support our IT, help us analyses the data we hold, send communications to our customers and help us develop and host our websites and apps.
  • Professional advisors, such as companies that provide us with legal or financial advice.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud and other unlawful activities.
  • Companies approved by you, such as social media sites or other platforms/apps (whether online or otherwise) through which you obtain our products or services or take part in our marketing or promotional events, or otherwise interact with us.
  • applicable third-party hosting providers for events and ticketing companies. Where your consent if provided, photographs and videos of these events may be shared on our social media and our website; and
  • If any part of our business is outsourced, sold, or merged, where permitted by law, we will share your data with the new provider so that we may continue to sell products to you and they may use your personal data in the same way as set out in this policy. We will of course inform you of any such change and give you an opportunity to opt out of your data being shared with a new provider.


How long your personal data will be kept

We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide products or services to you, 

 

If reasonably necessary or required to meet legal or financial or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide products or services to you.

 

Transfer of your personal data out of Singapore

In order to process your personal data for the purposes set out in this Privacy Notice, we may transfer your personal data to third parties and other companies in our group that are based outside of Singapore in order to provide the products or services to you or as consented by you.

 

Whenever we transfer your personal data out of Singapore, we attach a similar degree of protection to it (as it would receive in Singapore) by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries, territories or sectors within a country that have been deemed to provide an adequate level of protection for personal data by the personal data protection law in Singapore.
  • The transfer is subject to a legally binding and enforceable commitment on the recipient to protect the personal data.
  • The transfer is made subject to binding corporate rules.
  • The transfer is based on a derogation from restrictions on transferring personal data outside of Singapore. Where you give your consent, the transfer is necessary for the performance of contract with you, or the transfer is necessary for the establishment, exercise or defence of legal claims.
  • For further information on your rights, including the circumstances in which they apply, see  PDPC | PDPA Overview

 

If you would like to exercise your rights, please:

  • email customer@nayula.com
  • let us have enough information to identify you
  • let us know the information to which your request relates
We try to respond to all legitimate requests in accordance with the personal data protection law of Singapore and in any event, within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.


Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


Changes to this Privacy Notice

This privacy notice was published on 15 May 2022 and last updated on 15 May 2022.
Any changes we make to this Privacy Notice will be posted on this page.

 

Kindly refer to

Shopify Cookie Policy 

or contact Shopify directly for Cookies-related 

queries or to learn more.